Support Center
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Help articles
- What to prepare before contacting support
A checklist of what to gather before emailing Brim support — device and OS versions, app version, the key details for purchase and sync issues, and how to describe a problem well.
- Where your data lives: deletion and privacy boundaries
Where Brim stores your notes, who owns the data synced through iCloud, what deleting and uninstalling actually do, and a complete rundown of the privacy boundaries.
- Free vs. Pro: what's included and what the limits are
A complete comparison of Brim's free and paid plans — note, tag, and image limits, iCloud sync between Mac and iPhone, and the monthly, yearly, and one-time purchase options.
- Syncing notes between Mac and iPhone: iCloud requirements and troubleshooting
How Brim syncs notes between macOS and iOS via iCloud, what sync requires, and the steps to take when sync isn't working.
- Pro stopped working after switching Apple Accounts? How to restore purchases
Why Brim Pro may stop working after you switch App Store accounts, and the complete steps to get your entitlement back with Restore Purchases.
- Minimum system versions and compatible devices
Brim Memo's system requirements — iPhone needs iOS 18.0 or later, Mac needs macOS 15.0 or later — plus current version information.
- How to use tags, search, and image attachments
How to use Brim's # tags, the Spotlight-style manager panel search, and image attachments — limits, the starred/recent/other hierarchy, and tips for finding notes fast.